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Here are the User Service Agreements for each end-user (MFI) affilitation level
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Cost / Year |
1000€ |
2500€ |
5000€ |
User community forum* access for end-users questions.
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Answer to any technical issue** in 1 working day |
3 issues / year |
Unlimited |
Unlimited |
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Specific migration tools for your spreadsheet environment |
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Resolution of improvement issues*** |
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2 issues / Year |
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Rapid resolution of bugs in less than 1 week**** |
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3 rapid bug fix / year |
Unlimited |
* Users helping each other under Octopus staff supervision
** Issues about the technical environment: Windows, SQL Server database, data import, security, backups
*** Resolution of issues involving an improvement in Octopus made in less then 3 weeks
**** Default bug resolution delay is 3-4 weeks
Please contact us for more information:
Trainings
Training are available on demand from 500€ to 3000€ depending on the number of attendies, their level of expertise and their expected level of expertise gained.
Training can occur in Paris or locally.
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