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The Value Added Resellers (VAR) community is very important to us. They provide our
users very usefull local services : installation, trainings, support, custom developments
...
Our target is to ensure that working with Octopus brings to VAR more value and business
than working with any other Microfinance software.
Balanced Ecosystem
This is our ecosystem, where the roles between Octopus and a VAR are balanced
in a equitable way:
Service Level Agreements
Here are the Service Level Agreement for each VAR affiliation level.
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Bronze |
Silver |
Gold |
Platinium |
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Octopus related revenues (consulting, installation, support, maintenance, training) |
< 50 000€ |
> 50 000€ |
> 250 000€ |
> 1 M€ |
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Annual fees |
1 000€ |
5 000€ |
15 000€ |
60 000€ |
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Required certifications |
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1 |
2 |
5 |
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eLearning sessions |
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1 |
2 |
5 |
Access to documentation (user guide, installation guide, knowledge base, FAQ)
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Answer of technical issue in 1 working day |
3
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3 |
Unlimited |
Unlimited |
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Fix of technical bugs issue in 3 working day |
3
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Unlimited |
Unlimited |
Unlimited |
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Fix of issues involving an improvement in Octopus in 3 weeks |
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2 |
5 |
10 |
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Fix of issues requiring a new feature in Octopus (2 month) |
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1 |
3 |
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Direct access (instant messenger) to development team |
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These informations are subject to change
Please contact us for more information:
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